Shipping policy
Shipping Policy – SDL Wellness Recovery
Order Processing Time
All orders are processed within 1–3 business days. Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Shipping Times
Delivery times vary depending on the product and warehouse location.
United States Shipping
- Standard Shipping: 5–12 business days
- Free Shipping (orders over your minimum threshold): 5–12 business days
Some items may ship from U.S. warehouses for faster delivery, while others may ship from international warehouses depending on availability.
Shipping Costs
Your shipping options at checkout include:
- Standard Shipping: $1.00
- Free Shipping: Automatically applied when your order meets the minimum purchase amount
Shipping fees are calculated and displayed at checkout.
Tracking Your Order
Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–72 hours to appear depending on the carrier.
Incorrect or Incomplete Addresses
Please ensure your shipping address is entered correctly at checkout. SDL Wellness Recovery is not responsible for:
- Delays due to incorrect or incomplete addresses
- Lost packages resulting from incorrect address entry
If you notice an error, contact us immediately. We may be able to update the address before the order ships.
Lost, Delayed, or Stolen Packages
If your package shows as delivered but you cannot locate it:
- Check with neighbors or household members
- Verify the address on your order confirmation
- Contact the carrier for delivery details
If the carrier confirms the package as delivered, we are unable to issue refunds for stolen packages.
For packages lost in transit, we will work with the supplier to resolve the issue.
Questions or Support
If you have any questions about your order or shipping status, contact us at: support@sdlwellnessrecovery.com