Refund policy

SDL Wellness Recovery – Return & Refund Policy (30 Days)

30‑Day Return Window

We offer a 30‑day return policy for eligible items. If 30 days have passed since your purchase, we unfortunately cannot offer a refund or replacement.

Eligibility for Returns

To qualify for a return or refund, one of the following must apply: 

✔ Damaged Item

Your item arrived damaged, broken, or unusable.

✔ Incorrect Item

You received the wrong product, size, or color.

✔ Defective Item

The product does not work as described or has a manufacturing defect.

Non‑Returnable Situations

We cannot accept returns or issue refunds for:

• Buyer’s remorse (“I changed my mind”)
• Ordering the wrong size or color
• Items that do not fit personal preference
• Items returned without prior approval

·         Items without photo/video proof of the issue

Because our products ship directly from our suppliers, they do not accept returns for these reasons.

• Proof Required

To process your claim, please provide:

• A clear photo or video of the damaged, defective, or incorrect item
• Your order number
• A brief description of the issue

This helps us quickly verify the problem and resolve it for you.

• Refunds

Once your claim is approved:

• Refunds are issued back to your original payment method
• Processing time may vary depending on your bank or card issuer
• You will receive an email confirmation once your refund is processed
• Replacements

If preferred, we can send a free replacement instead of a refund for eligible issues.

No Return Shipping Required

In most cases, you do not need to ship the item back. Our suppliers typically do not require physical returns for damaged or incorrect items.

How to Start a Return

• Email us at RightPath@sdlwellnessrecovery.com with:
• Your name
• Order number
• Photos/videos of the issue
• Whether you prefer a refund or replacement

Our support team will respond within 24–48 hours.